GDSI Introduces Service Desk for iManage– A Modern Support Solution for Today’s Law Firms

February 2025

GDSI, a leader in legal technology solutions, is excited to announce the launch of Service Desk for iManage, a game-changing support solution designed specifically for law firms. Built in direct response to industry demand, Service Desk simplifies IT operations by giving users the ability to handle everyday iManage administrative tasks—without requiring elevated admin privileges.

 

Meeting the Needs of Modern Law Firms

Today’s legal IT teams face increasing complexity, from managing user access to ensuring document security across multiple locations and databases. Service Desk enables greater flexibility and efficiency in managing content by enabling users to easily move documents between Workspaces, set security for multiple documents, and add folders to Workspaces.

 

Key Benefits of GDSI Service Desk:

  • Effortless & Intuitive – An easy-to-use web application with quick access to Workspaces, Folders, and Documents, ensuring smooth adoption and minimal IT overhead
  • Seamless Multi-Library Management – Execute tasks across Documents, Folders, and Workspaces
  • Optimized Performance & Task Automation – Bulk operations can be run server-side, ensuring the user’s workstation is never tied up
  • Granular Security Controls – Adjust permissions to reduce unnecessary risk exposure
  • Full Audit & Activity Tracking – Ensure transparency with detailed timelines of changes
  • Cloud & On-Prem Compatibility – Works seamlessly across iManage Work 10, iManage.Work, and CloudiManage environments

“Law firms need a helpdesk solution that is purpose-built for their unique challenges—one that balances efficiency, security, and compliance,” said Doug Geller, CEO at GDSI. “Service Desk was developed in direct response to law firm demand, offering a modern alternative that simplifies IT operations by delegating these everyday tasks to the users.”

To learn more, visit www.GDSI.com/Service-Desk.

 

About GDSI

GDSI provides law firms, legal software companies, and professional services firms with custom software solutions and licensed products. Our team understands the user experience and provides detailed solutions, eliminating the complexity of development. With over 30 years of experience, we design software efficiently and effectively so our clients can focus on what matters most.

For more information about GDSI, visit gdsi.com and follow us on LinkedIn.