The most comprehensive set of tools to handle everyday helpdesk needs

Helpdesk Suite for iManage solves operations and security management challenges.

Sales Sheet

HelpDesk Suite

Improve operations and reduce security concerns with Helpdesk Suite for iManage. This set of tools enables the Help Desk to perform user operations on behalf of an administrative account.

System Requirements

  • iManage 10.4.8 or newer
  • iManage.Work
  • CloudiManage.com
  • IIS Server
  • SQL Server

Suite Tools + Benefits

Refile

Integrated into the Work 10 Web Client, choose to push security and profile metadata down from a folder to subfolders and documents. 

Check-In

This web application allows users with non-elevated rights to check in documents that are checked out by other users.

Change Owner

Integrated with Work 10 Web Client, change folder ownership from any account to another account.

requires

IIS Server

Security Updater

This windows application updates the ACL security for folders and documents.

Workspace Updater

This windows application, updates Workspace profile metadata in bulk.

Document Updater

This windows application, updates Document profile metadata in bulk.

requires

SQL Server